When your institution is shopping around for a new platform for its students and alumni, the first question on your mind is, "Will this work?"
That question is harder to answer than you might think. It can be tricky to define what the success of your new platform should look like, and to decide which data are relevant when measuring that success.
It's not uncommon for shops to pick the wrong data to evaluate the success of their new platform. Thinking that the platform is performing better than it is, they lock themselves into ongoing contracts that don't actually deliver the results they expect.
In this post we highlight four common mistakes that shops make when evaluating the performance of their platforms and how to avoid making them.