Define, Design, Build

Do you want to transform or improve how your institution provides front facing support for students and alumni to increase student success, career outcomes, engagement, and donations? We offer a custom “Define, Design, Build” solution for education and member-based organizations wanting to understand the effectiveness of existing efforts and design and build more effective ones. Drawing on best practices from proven research and our work with dozens of institutions, this customized solution will align the goals of your institution with those of your members to deliver a win-win, high impact return on investment. We begin with an on-site assessment and initial design sprint with your team to identify immediate solutions and create a roadmap for success.


Higher Education Innovation Fellows

Do you want to continually improve your performance, adopt an “intrapreneurial” mindset, and develop a high-impact front-facing strategy? Our Higher Education Innovation Fellowship (HEIF) is designed for ambitious innovators who want to learn best practices to scale 21st-century practices at their institutions and advance themselves as a change agent on campus.

The program offers best-in-class training with an internationally renowned faculty specializing in design thinking, service and user experience design, online engagement, social listening, cooperation theory, behavioral economics, the future of work, and marketing and communications. This unparalleled immersive and interactive experience will take your front-facing strategy to the next level.



Every successful and scalable initiative is built by understanding your community’s needs and creating a sound, scalable, and realistic strategy to meet those needs. The most successful teams are those that complete a thorough needs assessment. The Switchboard platform was developed by listening to the real needs of tens of thousands of students, alumni, and constituents of member-drive organizations. With these needs in hand, our software allows your team to be more efficient and effective “operators,” to meet those needs and improve member satisfaction and success, increase engagement, and surface new donors and volunteers.


Coaching & Expert Advice

We designed our coaching package for at-capacity individuals and teams with limited time and resources who wish to improve performance, focus on outcomes, identify efforts that work, and streamline operations.  Our team of experts will lead two 75-minute calls per month for three months with up to five of your team members. Customized coaching packages are also available for longer periods and larger teams.


ListenUp EDU

At ListenUp EDU, we ditch the typical conference agenda of prosaic presentations and sleepy panels to chart the path ahead for higher ed together. Join us in Portland, OR this April to explore how adopting a culture of listening, service, and trust-building can accelerate student success outcomes, alumni engagement, marketing and communications, and advancement. We promise it will be unlike any other conference you’ve been to.

Start a Conversation With Us

Learn more about how we can work with you

Each one of our partnerships begin with listening—What do you need? What do your constituents need? What is your team’s capacity? What are your strengths and challenges? Fill out the form below, and we’ll call or email you to get started.